The best time to plant a tree was 20 years ago. The second best time is now.

Effective Date: January 1, 2024

Welcome to Integrated Healthcare Services (“we,” “our,” or “us”). By accessing or using our website, services, or subscribing to SMS communications, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully. If you do not agree to these terms, please do not use our website or services.

These Terms and Conditions govern your use of our website, our healthcare offerings, and related communication services, including email and SMS messaging. These terms are intended to ensure a clear understanding between Integrated Healthcare and you, the user.

You must be at least 18 years old or have the involvement of a parent or legal guardian to use our services.

While we strive to provide accurate and up-to-date information, Integrated Healthcare Services does not warrant the accuracy, completeness, or usefulness of any information presented on our site. The content is provided for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.

You agree not to:

• Use our site or services for any unlawful purpose
• Harass, abuse, or threaten others
• Post or transmit false or misleading information
• Attempt to gain unauthorized access to our systems
• Use our site to promote spam, unauthorized marketing, or malicious software

All content on this website, including but not limited to text, graphics, logos, images, videos, and software, is the property of Integrated Healthcare Services and protected under U.S. and international copyright laws. Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

We reserve the right to cancel, reschedule, or deny services to any individual for reasons including but not limited to:

• Violation of these terms
• Inappropriate behavior
• Missed appointments without prior notice
• Non-compliance with treatment recommendations

All appointments are subject to availability. A missed appointment policy and cancellation policy may apply.

To the fullest extent permitted by law, Integrated Healthcare Services shall not be liable for any indirect, incidental, or consequential damages arising out of the use or inability to use our services, website, or SMS communications. This includes damages for lost profits, data loss, or business interruption.

We accept most insurance plans and offer a sliding scale fee for uninsured patients. We believe that everyone deserves access to quality mental health care, and we are committed to making our services accessible to all.

By subscribing to SMS communications from Integrated Healthcare Services, you agree to the following:

Our SMS campaigns are used to provide:

• Appointment confirmations, reminders, and rescheduling notifications
• Healthcare-related updates
• General practice updates
• Customer service messages
• Occasional promotions or wellness tips (with express consent)

Message frequency will vary based on your level of care and activity. Typically, you may receive 1–5 messages per week.

You may opt into SMS messaging by:

• Texting “START” to 786-536-1701
• Checking a consent box during online intake or scheduling
• Providing verbal consent during in-person or phone interactions

By opting in, you consent to receive SMS messages to the number you provided. Message and data rates may apply.

You may opt out at any time by replying STOP to any message. You may also contact our office to revoke SMS consent. Once you opt out, you will no longer receive messages unless you opt in again.

For support, reply HELP to any message or contact us directly at 786-536-1701.

Your personal information, including your phone number, will never be sold or shared with third parties for marketing purposes. All data collected through SMS is handled in accordance with our Privacy Policy. By opting in, you acknowledge and accept the use of your data as outlined in our policies.

We are not liable for any delays, undelivered messages, or failures in SMS communication caused by cellular providers or network issues. SMS delivery is not guaranteed and may be impacted by carrier policies or system outages.