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Effective Date: January 1, 2024

Last Updated: May 3, 2025

Integrated Healthcare Services (“we,” “us,” or “our”) is committed to safeguarding the privacy and security of the personal information of all individuals who interact with our services, including patients, website visitors, and individuals who opt in to receive communications from us. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website, communicate with our staff, or utilize our services — including SMS communications.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not use our website or services.

We collect personal data to ensure we provide safe, effective, and personalized healthcare services. The types of information we may collect include:

This includes, but is not limited to:

• Full name
• Date of birth
• Phone number
• Email address
• Postal address
• Insurance or billing information
• Emergency contact details
• Any other information you voluntarily provide through forms, scheduling systems, or direct communication

When engaging with our psychiatric services, we may collect clinical data such as:

• Mental health history
• Current or past treatment plans
• Medication usage
• Diagnostic assessments
• Communication preferences

Note: This data may be protected under HIPAA (Health Insurance Portability and Accountability Act) and is handled accordingly under strict privacy and security protocols.

Automatically collected when you visit our website:

• IP address
• Browser type and version
• Device identifiers
• Operating system
• Pages visited and time spent
• Referring URLs
• Cookies and similar tracking technologies

If you choose to opt in to SMS communications, we collect:

• Your mobile phone number
• Message delivery status and frequency
• Content of messages sent or received

We do not share SMS data with third parties, and you may opt out at any time by replying   STOP to any message.

By opting in to SMS communications, you acknowledge that you have read and agree to our Privacy Policy.

We use your information in the following ways, with a focus on delivering high-quality, patient-centered care:

• Schedule and confirm appointments
• Provide psychiatric assessments, treatment plans, and follow-up care
• Send appointment reminders or important service updates
• Respond to inquiries submitted via forms or direct messages

• Respond to requests and feedback
• Send administrative information such as billing notices or policy updates
• Deliver promotional messages (if consented) regarding new services, events, or wellness tips
• Maintain records of communications for service quality and compliance

• Evaluate website and service performance
• Improve usability, efficiency, and content delivery
• Conduct research and analysis for quality assurance (using de-identified or aggregated data)

• Comply with HIPAA and other applicable regulations
• Fulfill legal or regulatory obligations
• Protect our legal rights, patients, staff, and property
• Cooperate with investigations or court orders, where applicable

Your privacy is protected using a combination of technical, administrative, and physical safeguards. These include:

• Secure, encrypted servers for data storage
• Role-based access controls to limit employee access
• Firewalls and intrusion detection software
• Regular staff training on privacy and HIPAA compliance
• Secure email and data transmission protocols

Despite these efforts, no system is completely immune from breaches or unauthorized access. We encourage all users to take their own precautions, such as securing their devices and being mindful when transmitting sensitive information online.

Integrated Healthcare Services does not sell, rent, or trade personal information. However, we may share information under the following circumstances:

We may share necessary data with third-party vendors who assist us with services such as:

• Website hosting and maintenance
• Email and SMS messaging platforms
• Payment processors and billing services
• Electronic health record systems
  These parties are contractually obligated to maintain strict confidentiality and only use the data for specified purposes.

We may disclose personal data:

• To comply with laws or respond to lawful requests from public authorities
• To protect against fraud, harm, or unauthorized access
• During emergencies where your health or safety is at risk
• In connection with a subpoena, court order, or legal proceeding

If we are involved in a merger, acquisition, asset sale, or restructuring, your information may be transferred as part of the transaction. In such cases, we will take reasonable steps to ensure continued protection of your information and notify you of any significant changes to this policy.

If you opt in to receive SMS messages from Integrated Healthcare Services:

• You will receive appointment reminders, updates, or other service-related information.
• Message frequency will vary depending on your care schedule and preferences.
• You may opt out at any time by replying STOP, or contact our office to revoke consent.

We do not share SMS data or phone numbers with any third party under any circumstances.

You have the following rights regarding your personal information:

• Access and Portability: You can request a copy of the information we hold about you.
• Correction: You may request corrections to inaccurate or incomplete data.
• Deletion: You can request deletion of your information, subject to legal or medical retention obligations.
• Withdraw Consent: If you previously consented to communications (such as SMS), you can revoke that consent at any time.
• Restrict Processing: You may request limits on how we use or disclose your information.
• Lodge a Complaint: If you believe your data is being misused, you can file a complaint with our Privacy Officer or an appropriate regulatory body.

To exercise any of these rights, please contact us using the information at the end of this policy.

Our website uses cookies and other tracking technologies to enhance your user experience. Cookies allow us to remember preferences, understand site traffic, and optimize performance.

You can adjust your cookie preferences through your browser settings. Disabling cookies may impact your ability to access certain features of our website.

Our website may contain links to external websites or services that are not operated or controlled by Integrated Healthcare Services. We are not responsible for the content, privacy practices, or policies of any third-party sites. We recommend reviewing their privacy policies before providing any personal information.

We reserve the right to revise this Privacy Policy at any time to reflect updates in our practices, services, or legal obligations. Any changes will be posted on this page with the effective date. We encourage users to review this policy periodically to stay informed.

If you have questions, concerns, or wish to exercise your privacy rights, please reach out to :

Integrated Healthcare Services

 Phone: 786-536-1701
 Mail: psychiatry@integratedhealthcare.group
 Website: www.integratedhcg.com

We are committed to responding to all privacy-related inquiries in a timely and respectful manner.