Privacy Policy & Patient Notices

Website Privacy Policy

Integrated Healthcare Services LLC ("IHS," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through this website, how we use it, and the choices you have. This policy covers our website only — for how we handle your Protected Health Information (PHI) as your healthcare provider, see our HIPAA Notice of Privacy Practices below.

Information We Collect

When you submit our appointment request form, we collect the information you provide, such as your name, email address, phone number, reason for visit, and any message you include. We may also collect standard technical information (such as browser type and pages visited) through basic website analytics.

How We Use Your Information

We use the information you submit to respond to appointment requests, verify insurance, schedule and coordinate your care, and communicate with you by phone, email, or text message. We do not sell your personal information to third parties.

Text Messaging

If you opt in to receive text messages from us, that communication is governed by our Text Message (SMS) Terms & Consent section below.

Cookies & Analytics

Our website may use basic cookies or analytics tools to understand how visitors use the site and to improve its performance. You can disable cookies through your browser settings.

Third-Party Links

Our website links to third-party services such as Google Maps and Google Reviews. Those services have their own privacy policies, and we encourage you to review them.

Children's Privacy

This website is not directed at children under 13, and we do not knowingly collect personal information from children through the website itself. (This is separate from our clinical services, which do include care for adolescent patients.)

Your Choices

You may opt out of text messages at any time by replying STOP, unsubscribe from emails using the link provided, or contact us directly to ask questions about information you've submitted.

Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page reflects the most recent revision.

Contact Us

Questions about this policy can be sent to psychiatry@integratedhealthcare.group or (786) 536-1701.

HIPAA Notice of Privacy Practices

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED, AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Integrated Healthcare Services LLC is required by law to maintain the privacy of your Protected Health Information (PHI), to provide you with this Notice describing our legal duties and privacy practices, and to follow the terms currently in effect.

How We May Use and Disclose Your Health Information

• Treatment: We may share your health information with other clinicians involved in your care, such as another psychiatrist, therapist, or your primary care provider.
• Payment: We may use and disclose your health information to bill and collect payment from your insurance company or other payer.
• Healthcare Operations: We may use your health information for internal quality improvement, training, and administrative purposes.
• As Required by Law: We will disclose health information when required by federal, state, or local law, including situations involving risk of harm to yourself or others.

Your Rights

• The right to request restrictions on certain uses and disclosures of your health information.
• The right to receive confidential communications by alternative means or at alternative locations.
• The right to inspect and obtain a copy of your health information.
• The right to request an amendment to your health information.
• The right to receive an accounting of certain disclosures of your health information.
• The right to obtain a paper copy of this Notice upon request.

Complaints

If you believe your privacy rights have been violated, you may file a complaint with our practice or with the U.S. Department of Health and Human Services, Office for Civil Rights. You will not be penalized for filing a complaint.

Contact Person

For questions about this Notice or to exercise your rights, contact our Privacy Officer at psychiatry@integratedhealthcare.group or (786) 536-1701.

Text Message (SMS) Terms & Consent

By providing your mobile phone number and opting in through our appointment request form, phone call, or in person, you consent to receive text messages from Integrated Healthcare Services LLC related to appointment reminders, scheduling, and general practice communications, sent from (786) 536-1701.

• Message frequency varies depending on your care and appointments.
• Message and data rates may apply, depending on your mobile carrier and plan.
• Reply STOP at any time to opt out of text messages. Reply HELP for assistance.
• Consenting to receive text messages is not a condition of receiving treatment or services from our practice.
• Carriers are not liable for delayed or undelivered messages.
• Text messages are not a secure channel for sensitive health information — please do not include details about your condition or treatment in a text message to us.

Questions about text messaging? Contact us at psychiatry@integratedhealthcare.group or (786) 536-1701.

Terms of Use

This website is provided for informational purposes only and does not constitute medical advice. Using this website, including submitting the contact form, does not establish a provider-patient relationship with Integrated Healthcare Services LLC.

If you are experiencing a medical or psychiatric emergency, call 911. For 24/7 crisis support, call or text 988 (Suicide & Crisis Lifeline). Do not use this website's contact form for emergencies.

All content on this site, including text, graphics, and logos, is the property of Integrated Healthcare Services LLC unless otherwise noted, and may not be reproduced without permission.

These terms are governed by the laws of the State of Florida. By using this website, you agree to these terms.

Notice of Nondiscrimination

Integrated Healthcare Services LLC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

Integrated Healthcare Services LLC provides free aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters and written information in other formats, and provides free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages.

If you need these services, contact us at (786) 536-1701.

If you believe that Integrated Healthcare Services LLC has failed to provide these services or discriminated in another way, you can file a grievance with our practice at psychiatry@integratedhealthcare.group, or with the U.S. Department of Health and Human Services, Office for Civil Rights.